Bought to you by Peter Martin & Ian Neill

In association with Harri, UKHospitality and Peach 20/20

Scaling Leadership: 10 Proven strategies to find, hire, develop & engage NextGen teams and leaders

The last two years have compressed issues that would have taken a decade to play out, not least in relation to staffing, training and leadership. Hospitality urgently needs a new framework to scale high quality leaders to ensure their brands and businesses can return to growth.

“When the meaning of work changes, the meaning of leadership also changes.”

The workplace rules of engagement have fundamentally changed and the pressures on frontline leaders have never been more challenging. Employees want a healthy, modern, flexible way of working and those companies who listen, respond and act will reap the benefits in the competition for both talent and customers.

This workshop will detail and share the best demonstrated practices of the foodservice, hospitality and retail companies in North America and the UK who successfully navigated the pandemic, assessed their leadership strategies, and asked themselves "How do we make it better, and not just different?"

Who is this for?

The session is designed for all leaders who share responsibility for the culture, motivation and health of your frontline teams and talent pipeline.

Attendee profiles include:

  • High potential GMs
  • Regional managers
  • Operations directors
  • Chief Operations Officers
  • Heads of HR and L&D
  • Heads of People & Culture
  • Managing Directors
  • CEOs

Topics Jim will address include:

  • Which strategies work best to find, hire and engage new team members?
  • How to build bench strength, retention and talent pipelines
  • What to ask when things go right and what to ask when things go wrong
  • How to embed a positive, replicable culture as you scale
  • What do employees say distinguishes a good corporate culture from a bad one?
  • How to identify high potentials and accelerate their development
  • What are best-in-class operators doing to create high-performing teams?
  • Why ‘command and control’ management means we will fail to scale
  • How can we become the kind of company that would put us out of business?

About Jim Sullivan

Jim Sullivan is the global hospitality industry’s premier leadership thinker, people trainer and high-performance strategist. Since 2004, Sullivison.com has been the foodservice and retail industry’s #1 resource for results-driven leadership training and operational excellence. His focus is leadership training, sales-building, service-energising, team dynamics and Gen Next training program design and execution.

His award winning books, presentations, seminars and training resources have earned him thousands of ardent followers and a breath-taking list of blue chip clients from hospitality and beyond – including the likes of Apple, McDonalds, Starbucks, Disney, Coca-Cola, In-N-Out Burger, Panera Bread, Marriott, Denny’s, Chick-fil-A, Five Guys, Tim Horton’s, Pizza Hut, American Express, Hyatt-Regency, the National Restaurant Association, Burger King, KFC, as well as familiar UK brands like Wagamama, Welcome Break, Jamie’s Italian, TGI Fridays, Fullers, Wetherspoons, Whitbread, Hawksmoor, Domino’s, Mitchells & Butlers, Pizza Express and YO! Sushi.

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